Parent / Carer/referrer
handbook

We are pleased to welcome you and your child to The ReConnect Programme. Our aim is to re-engage, inspire, and up-skill young people through tailored learning pathways in a safe, inclusive, and creative setting. This handbook outlines key information, policies, and how we can work together to support your child’s journey.

Contact Information

Main Contact Email
📧 admin@reconnect1-1.com

Telephone (Admin and General Enquiries)
📞 07599 035520

For Safeguarding or Urgent Concerns
📞 07599 035520
📧 safeguarding@reconnect1-1.com

We aim to respond to all correspondence within 72 hours of receiving it and correspondence deemed urgent will be dealt with on receiving.

Communication with Parents / Carers

We believe open communication is essential for supporting young people. You can contact us by email or telephone for any general enquiries, concerns, or updates. We also provide:

Daily updates to referrers via a reporting document detailing your child’s attendance, participation, wellbeing and progress
Termly reports aligned with EHCP outcomes and learning targets
Parent / carer / referrer meetings available each term or on request

All correspondence should be sent to admin@reconnect1-1.com or by calling 07599 035520.

If meetings are required, these will usually be held online. Where an in-person meeting is essential, this should be scheduled at either 8:30am or 4:00pm, with a duration of 30 minutes.

Reporting an Absence

If your child is unwell or unable to attend their session, please:

Email admin@reconnect1-1.com before 9.00am on the day of the absence
Include your child’s full name, the reason for absence, and the expected date of return
For safeguarding purposes, if we have not received notice of an absence, a member of staff will follow up with you

Regular attendance is important for continuity of learning and wellbeing so please encourage your child to attend regularly and let us know if this becomes an issue for any reason and we will do our best to assist.

Session Times and Attendance

Our provision runs Monday to Friday, from 9:00am – 3:00pm and is usually split into 2 hour blocks. Short breaks within and between sessions will be timetabled for every student depending on their needs.

Punctuality and consistent attendance are strongly encouraged as otherwise we could be required to report unauthorised absences or repeated lateness to the relevant local authority or referring body.

Site Access and Safety

Only staff and students are permitted to attend ReConnect sites unless prior permission has been granted by a CEO.

Door bells are located at the front of each site to gain the attention of staff. If you experience any difficulty during drop-off or pick-up, please call 07599 035520 for assistance.

Transport

Transport is usually organised either by the local authority (SEND transport) or by parents/carers directly. Please notify us in advance if there are any changes to transport arrangements or exceptional circumstances that you need assistance with.

What to Bring Each Day

Comfortable clothing appropriate for active and practical learning
Refillable water bottle
Packed lunch (unless otherwise arranged)
Any medication, clearly labelled, with written instructions (to be handed to staff on arrival)

We advise against bringing expensive personal items or valuables to sessions and we have a maximum of £5 cash permitted per student unless otherwise arranged.

Behaviour Expectations

We promote a respectful, trauma-informed approach to behaviour. All young people are expected to:

Treat staff, peers, and equipment with respect
Engage positively with the learning environment
Communicate any concerns or worries with a trusted adult

We use restorative approaches to support emotional regulation and personal growth.

Safeguarding and Wellbeing

Safeguarding your child is our top priority. All staff are fully trained in safeguarding and mental health awareness.

If a young person discloses a concern, we follow our safeguarding procedures in line with statutory guidance.

Designated Safeguarding Lead (DSL):
Chris Sodey Contact Email: chris@reconnect1-1.com

Deputy DSL: Naomi Hamer

Our full Safeguarding Policy is available here The ReConnect Programme Safeguarding Policy

Support for EHCPs and Reviews

We provide individualised learning that aligns with your child’s Education, Health and Care Plan (EHCP).
Progress is reviewed regularly, with contributions from staff, external professionals, and families.

We will invite you to contribute to reviews and help shape your child’s ongoing plan.

Feedback, Concerns and Complaints

We welcome all feedback and are committed to continuous improvement.

If you would like to share a comment, concern, or make a complaint:

Email: F.A.O. Complaint to admin@reconnect1-1.com
Request a call or meeting with a senior team member
Complaints will be acknowledged within 3 working days and responded to within 10 working days, in line with our Complaints Policy

Data Protection and Privacy

We are fully compliant with UK GDPR regulations. Your child’s information is kept securely and only shared with authorised professionals for educational or safeguarding purposes.

You will be asked annually to sign consent forms regarding data, photographs, and use of materials in line with our Privacy Policy.

Social Media and Website

We occasionally share anonymised photos or stories of sessions to highlight our work.

No identifying details are ever shared without explicit consent
You will be asked to complete a consent form at the start of the programme

Additional Support

We may also offer access to additional provision such as:

Mentoring and coaching
Mental health and wellbeing support
Careers and post-16 advice
Access to specialist tutors and enrichment opportunities

Please speak to us if you feel your child would benefit from extra support.

Thank You

Thank you for being part of The ReConnect Programme. Together, we can help your child feel safe, supported, and inspired to achieve their potential. Please do not hesitate to contact us with any questions.